Terms of Service

Last Updated: October 9, 2026

Welcome to ThermaWear. By accessing our website or purchasing our products, you agree to the following Terms of Service. Please read them carefully before placing an order.

At ThermaWear, we are committed to providing high-quality heated jackets designed for warmth, comfort, and everyday performance.

1. General

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to use our services.

We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page.

2. Products

ThermaWear specializes in heated jackets designed to provide adjustable warmth and comfort during cold weather.

Our jackets feature built-in heating technology, multiple heating zones, and durable materials suitable for everyday wear and outdoor activities.

We make every effort to accurately display product colors, features, sizing, and specifications. However, slight variations may occur due to screen settings, manufacturing differences, or product updates.

Heating performance and battery life may vary depending on temperature settings, weather conditions, and usage.

3. Orders

By placing an order with ThermaWear, you agree to provide accurate and complete billing, shipping, and contact information.

We reserve the right to refuse or cancel orders for legitimate reasons, including:

• Suspected fraudulent or unauthorized transactions

• Incorrect or incomplete order information

• Product availability issues

• Pricing or listing errors

If an order is canceled after payment has been processed, an appropriate refund will be issued.

4. Pricing & Payments

All prices displayed on our website are listed in U.S. Dollars (USD) unless otherwise stated.

Prices and promotional offers may change without prior notice.

The price charged for your purchase will be the price displayed at checkout when your order is placed.

Payments are securely processed through Shopify and supported payment providers.

5. Shipping & Delivery

At ThermaWear, we work to process and ship orders as efficiently as possible.

Order Processing: 1–2 Business Days

Estimated Shipping Time: 5–12 Business Days

Estimated Total Delivery: 6–14 Business Days

Processing and shipping times are estimates and may vary depending on:

• Order volume and product availability

• Holidays and peak shopping seasons

• Shipping destination

• Customs processing, where applicable

• Unexpected carrier delays

Once your order has shipped, tracking information will be provided when available.

ThermaWear is not responsible for delays outside our reasonable control, subject to applicable consumer protection laws.

6. Returns & Refunds

We only accept returns or replacements for products that arrive damaged or defective, subject to applicable law.

If your ThermaWear heated jacket arrives damaged or has a manufacturing defect, please contact us within 30 days of delivery.

To submit a claim, please provide:

• Your order number

• Photos of the damaged or defective product

• A description of the issue

• Photos of the packaging, if applicable

We do not generally accept returns for:

• Change of mind

• Ordering the incorrect size or color

• Personal preference regarding fit or style

• Minor color variations caused by screen displays

• Damage resulting from misuse or improper care

Nothing in this policy limits any rights or remedies that cannot legally be excluded.

Please review our Refund & Return Policy for complete details.

7. Product Safety & Proper Use

ThermaWear heated jackets contain electronic heating components and must be used according to the provided instructions.

For safe operation, customers should:

• Use compatible batteries and power sources.

• Disconnect and remove the battery before washing.

• Follow all washing and care instructions.

• Avoid using damaged batteries, wires, or heating components.

• Discontinue use if the jacket overheats or malfunctions.

• Avoid unauthorized modifications to the heating system.

ThermaWear is not responsible for damage resulting from improper use, negligence, or unauthorized modifications, except where liability cannot legally be excluded.

8. Intellectual Property

All ThermaWear branding, logos, product photographs, graphics, website designs, and original content are owned by ThermaWear or used with appropriate authorization.

These materials may not be copied, reproduced, distributed, or used commercially without prior written permission from the respective rights holder.

9. Limitation of Liability

To the fullest extent permitted by applicable law, ThermaWear shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Where legally permitted, our total liability relating to a product purchase shall not exceed the amount paid for that product.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted, including applicable consumer rights and product liability protections.

10. Privacy & Personal Information

Your privacy is important to us.

By using our website, you acknowledge our Privacy Policy, which explains how we collect, process, store, and protect personal information.

We use customer information to process orders, arrange shipping, provide support, and improve the shopping experience.

11. Third-Party Services

Our website may use third-party services, including Shopify, payment processors, shipping carriers, and analytics providers.

These providers may operate under their own terms and privacy policies.

ThermaWear is not responsible for the independent practices of third-party websites or services outside our control.

12. Changes to These Terms

We reserve the right to update or modify these Terms of Service to reflect changes in our business, products, services, or legal requirements.

Updated terms will be posted on this page with a revised "Last Updated" date.

Your continued use of our website after changes become effective constitutes acceptance of the updated terms to the extent permitted by law.

13. Contact Us

If you have questions regarding these Terms of Service, your order, or our heated jackets, please contact our customer support team.

Business Name: ThermaWear

Email: ThermaWear.usa@outlook.com

We appreciate your trust in ThermaWear and are committed to providing a reliable shopping experience.

ThermaWear — Stay Warm. Stay Comfortable. Stay ThermaWear. 🔥