Shipping Policy

Last Updated: October 9, 2026

Thank you for shopping with ThermaWear! We're excited for you to experience the comfort and warmth of our heated jackets. We are committed to providing a smooth and reliable shopping experience from checkout to delivery.

Processing Time

Please allow 1–2 business days for our team to process, prepare, and package your order before shipment.

Processing times may vary slightly during periods of high demand, promotional events, or holidays.

Shipping Time

Once your order has been processed, please allow approximately 5–12 business days for shipping and delivery.

Estimated Delivery Timeline:

• Order Processing: 1–2 Business Days

• Shipping Time: 5–12 Business Days

• Total Estimated Delivery: 6–14 Business Days

Shipping times are estimates and may vary depending on your location, shipping carrier, and other factors outside our control.

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Order Tracking

We want you to stay informed throughout the delivery process.

Once your ThermaWear heated jacket has been shipped, you will receive an email containing your tracking number when available.

Please allow some time for tracking information to update after your package has been dispatched.

Shipping Delays

While we strive to deliver every order within the estimated timeframe, occasional delays may occur due to:

• High order volume

• Severe weather conditions

• Shipping carrier delays

• National holidays

• Customs processing for international shipments

• Unexpected logistical disruptions

We appreciate your patience and understanding if unexpected delays occur.

If your order experiences a significant delay, please contact our customer support team for assistance.

Incorrect Shipping Information

Please carefully review your shipping address before completing your purchase.

Customers are responsible for providing accurate and complete shipping information, including apartment numbers, postal codes, and other necessary delivery details.

If you notice an error in your shipping information, please contact us as soon as possible.

Once an order has been shipped, we may be unable to modify the delivery address.

ThermaWear is not responsible for delivery issues caused by incorrect information provided by the customer, except where otherwise required by applicable law.

Lost or Missing Packages

If your tracking information indicates that your order has been delivered but you have not received it, we recommend checking your mailbox, surrounding delivery areas, and with household members.

If you are still unable to locate your package, please contact our support team.

We will review the situation and assist you in determining the appropriate next steps.

Damaged or Defective Items

At ThermaWear, we want every customer to receive their heated jacket in excellent condition.

If your jacket arrives damaged, defective, or with a malfunctioning heating system, please contact us within 30 days of delivery.

To help us resolve your issue, please include:

• Your order number

• Clear photos of the damaged or defective jacket

• A brief description of the issue

• Photos of the packaging, if applicable

Once your claim has been reviewed, we will work with you to provide a replacement or another appropriate solution in accordance with our Refund & Return Policy and applicable law.

Contact Us

If you have questions regarding your order, shipping status, or delivery, our customer support team is here to help.

Business Name: ThermaWear

Email: ThermaWear.usa@outlook.com

Thank you for choosing ThermaWear! We appreciate your support and look forward to keeping you warm and comfortable wherever your adventures take you.

ThermaWear — Stay Warm. Stay Comfortable. Stay ThermaWear. 🔥