Privacy Policy

Last Updated: October 9, 2026

Welcome to ThermaWear. Your privacy is important to us. We are committed to protecting your personal information and providing a safe, secure, and transparent shopping experience.

This Privacy Policy explains how ThermaWear collects, uses, stores, and shares personal information when you visit our website, purchase our heated jackets, or interact with our services.

Our online store is powered by Shopify, which helps us securely operate our website and process customer transactions.

1. Personal Information We Collect

When you visit our website or place an order, we may collect the following information:

• Contact Information: Your name, email address, phone number, billing address, and shipping address.

• Payment Information: Payment method, transaction details, and payment confirmation information.

• Order Information: Products purchased, order history, shipping preferences, and returns.

• Device Information: IP address, browser type, device information, and website activity.

• Customer Communications: Information you provide when contacting our customer support team.

We collect only the information necessary to operate our business, fulfill orders, improve our services, and provide a better shopping experience.

2. How We Use Your Information

ThermaWear may use your personal information to:

• Process and fulfill orders for our heated jackets and accessories.

• Provide order confirmations, shipping updates, and tracking information.

• Respond to customer service inquiries.

• Process eligible returns, replacements, and refunds.

• Improve our website, products, and shopping experience.

• Send promotional emails, special offers, and product updates where permitted.

• Detect and prevent fraud, unauthorized transactions, and security threats.

• Comply with applicable laws and regulations.

We do not use your personal information for purposes unrelated to our business operations except as disclosed in this policy or permitted by law.

3. How We Collect Information

We may collect information through:

• Information you provide when placing an order or creating an account.

• Communications submitted through our website or customer support email.

• Cookies and similar tracking technologies.

• Shopify and other service providers that support our operations.

• Advertising and analytics partners.

4. Sharing Your Personal Information

We may share necessary personal information with trusted third parties to operate our business and provide our services.

These may include:

• Shopify: Our e-commerce platform and website provider.

• Payment Processors: To securely process purchases and payments.

• Shipping Providers: To deliver your ThermaWear products.

• Customer Support Providers: To assist with inquiries and order issues.

• Analytics and Advertising Partners: To improve our website and deliver relevant advertisements.

We may also disclose information when required by law, to protect our legal rights, or in connection with a business transfer.

Depending on applicable privacy laws, certain advertising disclosures may be considered the sale or sharing of personal information.

5. Shopify and Payment Security

Our store operates through Shopify, which provides technology to support online shopping, payment processing, and order management.

Shopify may collect and process information when you interact with our website.

For additional information, please review the Shopify Consumer Privacy Policy.

You can also visit the Shopify Privacy Portal to learn more about your privacy rights.

6. Cookies and Tracking Technologies

ThermaWear may use cookies and similar technologies to improve your shopping experience.

Cookies help us:

• Remember your shopping cart and preferences.

• Understand website traffic and customer interactions.

• Improve website performance.

• Provide relevant product recommendations.

• Measure the effectiveness of advertising campaigns.

You may manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where required by applicable law, we will obtain consent before using nonessential cookies.

7. Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or misuse.

Our website uses Shopify's security infrastructure to support secure transactions and customer information management.

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill orders and provide customer service.

• Maintain accurate transaction records.

• Resolve disputes and process eligible returns.

• Prevent fraud and protect our business.

• Meet applicable legal, tax, and accounting requirements.

When information is no longer needed, it may be securely deleted or anonymized in accordance with applicable laws.

9. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to personal information we hold about you.

• Request corrections to inaccurate information.

• Request deletion of certain personal information.

• Request a copy of your personal information.

• Opt out of certain targeted advertising or data-sharing activities.

• Withdraw consent where processing is based on consent.

• Object to or restrict certain processing activities.

Some rights may be subject to legal exceptions.

To exercise your rights, contact us at ThermaWear.usa@outlook.com.

We may request identity verification before processing certain privacy requests.

We will not discriminate against customers for exercising their applicable privacy rights.

10. Marketing Communications

With your consent or where otherwise permitted by law, ThermaWear may send promotional communications about:

• New heated jacket collections.

• Seasonal promotions and discounts.

• Special offers.

• Product launches and updates.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in our messages.

You may still receive important transactional emails, such as order confirmations and shipping notifications.

11. Children's Privacy

ThermaWear does not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you believe a child has provided us with personal information, please contact us so we can review the situation and take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, or external services.

ThermaWear is not responsible for the privacy practices, security, or content of websites that we do not operate.

We encourage customers to review the privacy policies of third-party websites before sharing personal information.

13. International Data Transfers

Your personal information may be transferred, stored, or processed in countries outside your country of residence.

Where required by law, we use appropriate safeguards and recognized legal mechanisms to protect personal information transferred internationally.

14. Changes to This Privacy Policy

ThermaWear reserves the right to update this Privacy Policy to reflect changes in our business operations, technology, legal obligations, or privacy practices.

Any updates will be published on this page with a revised "Last Updated" date.

We encourage customers to review this policy periodically.

15. Contact Us

If you have questions about this Privacy Policy, how your information is handled, or your privacy rights, please contact our customer support team.

Business Name: ThermaWear

Customer Support Email: ThermaWear.usa@outlook.com

We are committed to providing a safe, reliable, and trustworthy shopping experience.

ThermaWear — Stay Warm. Stay Comfortable. Stay ThermaWear. 🔥